Privacy Policy

1. Introduction

Mose Art Studios ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website moseartstudios.co.za.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and applicable international data protection regulations.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out our contact form (name, email, message)
• Submit a commission request (name, email, project details, reference files)
• Subscribe to our newsletter or updates

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Technical Data: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, referring website, date and time of visit
• Cookies: Small data files stored on your device (see our Cookie Policy)

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To respond to inquiries, process commission requests, and provide our services
• Communication: To send responses to your messages and updates about your projects
• Analytics: To understand how visitors use our website and improve user experience
• Security: To protect against spam, fraud, and abuse using Google reCAPTCHA
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Legal Basis for Processing (POPIA)

We process your personal information based on:

• Consent: When you submit forms or accept cookies
• Legitimate Interest: For analytics and website improvement
• Contractual Necessity: To fulfill service requests
• Legal Obligation: To comply with applicable laws

5. Third-Party Services

We use the following third-party services that may collect your data:

• Google reCAPTCHA: To protect forms from spam and bots. Subject to Google's Privacy Policy and Terms of Service.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Analytics data is retained for 12 months. Contact form submissions and commission requests are retained for 2 years or until you request deletion.

7. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal data
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your data
• Right to Object: Object to processing of your data
• Right to Data Portability: Receive your data in a portable format
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at dan@moseartstudios.co.za.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS)
• Secure database storage
• Access controls and authentication
• Regular security updates and monitoring

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa: